Shipping Policy

Shipping Info
We use USPS or UPS as our shipping carrier. Currently, we are not able to ship your orders with your company's personal USPS or UPS number.

Where do the packages ship from?
We work with many different manufacturers to bring you the best products available. If you do not find something on our website please contact us and we will do our best to find what you need to make your advertising a great success!

Order Processing Time
Orders placed after 12:00pm PST will be processed by 12:00pm PST next Business day.

Normal Turnaround/Production Time for Custom Items
The Normal turnaround time is 7-10 business days, but normally products are shipped within 5 business days starting from the day we receive your approval for the Graphics.

Graphics Policy
It is mandatory for buyers to check all spelling and position of graphic and text before approving the proof. It is buyer's responsibility to check all errors from proof. Production starts after the graphic approval. Reprint is available upon buyer’s request. Buyer will be responsible for cost of reprint. Qlevo.us is NOT responsible for unsatisfactory color results if a proof is NOT properly approved. Art submissions with specific Pantone Color call outs will automatically be converted to CMYK. If your job is color sensitive, please contact us for information and pricing on color matching services. We do NOT guarantee graphic specifications if templates are not used by your designer. Qlevo.us provides all the templates on our website to make your Graphic Design a little easier. If you did not find a template that you need please contact us at info@qlevo.us.

Warranty
Qlevo.us is a retail provider of various manufacture's products. We guarantee the products sold by us, under a series of warranties issued by the original manufacture of each product for manufacturing defects. Under the warranty policies, products believed to be a manufacturing defect will be repaired and/or replaced upon inspection of the reported issue. The customer is responsible for shipping the product to the original manufacturer or Qlevo.us for inspection. At the discretion of Qlevo.us, if the reported issue is deemed a manufacturing defect, the product will be repaired and/or replaced and returned to the customer at no cost standard ground shipping. If the product is deemed not to be a manufacturing defect, the customer will be notified and the product may be repaired and/or replaced at the customers cost. Shipping chargers will be the customer's responsibility for any items needing expedited shipping. Issues that are not covered under the warranties include but are not limited to:

  • Disposable items and sanitary products
  • Mistreatment of the product
  • Unauthorized alteration
  • Failure to follow instruction sheets and labeling
  • Improper use
  • Theft
  • Loss
  • Vandalism
  • Destruction
  • Damages occurred while in transit
  • Natural disasters

Please refer to the items listed on our website for more details on warranty duration.

Sales Tax

The only sales that need to be collected is if your company is in the same state as where our warehouse ships out of then we need to collect tax.